Customer Services Section

Our Aim as Zululand District Municipality is to ensure that when customers have contact with Zululand District Municipality they will consistently experience standards of service excellence. Our Municipality is committed to ensuring that the Human Rights Principles as set out in our Constitution, the eight Batho Pele (People first) principles that aim to transform public service delivery as well as getting it right the first time are experienced whenever customers access our municipality services.

The Municipality has 2 dedicated officials specifically assigned to Customer Care:

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Mrs Busi Buthelezi is our Senior Administrative Officer: Customer Care

Ms Janine Payne is our Senior Administrative Officer: Customer Care CC JPayne.jpg


Our customers include Creditors, debtors, Izinduna, Amakhosi, Governmental Departments, Councilors etc. They are people who live in or visit our Municipality and who do business with us. In this sense we have both internal and external customers.

Our function is to ensure that queries are attended to both telephonically and in person, to analyze queries received, identify trends and compiling reports on findings, Review, implement and monitor procedures to improve service delivery, logging of vacuum tanker service request.